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Step-by-step guide

Applying to the Scheme, Step by Step

Four phases, each about eight steps, from the first crack you notice to the final claim. Plain language, the documents you need at each stage, and what the portal status actually means.

What We Can and Can’t Help With

We do not agree with, support or promote the Enhanced Defective Concrete Blocks Scheme — we are campaigning for a genuine 100% scheme. We also know you may be applying to it right now, because it is what exists.

This guide explains that scheme honestly so you are not navigating it blind. We do not have the resources to provide direct or in-person case help, but every guide here was written with homeowners who have been through it.

Time Limits Apply at Several Stages

Commencement notices, appeal windows and claim deadlines all run to fixed dates. Step 18 covers the ones that catch people out — 130 weeks for the works, 65 weeks for the final claim.

Contacts

Helpful Contacts

The places you will actually need to reach during an application.

Homeowner tips

Things People Wish They Had Done Sooner

Paper or digital, it does not matter — but keep it in one place. Every letter, every email, every photo, every quote. You will be asked for documents months after you filed them.
A photo with no date proves very little. Photograph each crack with something for scale, and note the date it first appeared as well as the date you took the picture.
Name, date, what was said, what was promised. Follow up phone calls with a short email confirming what you understood — it creates a written record without any confrontation.
If any part of your home feels structurally unsafe, do not wait for a scheme stage. Contact the council’s building control section straight away.